Vedrixa Technologies (“Vedrixa,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, store, and share personal information when you visit https://vedrixa.com, purchase or use our products, request support, or communicate with us.
1. Who We Are
Vedrixa Technologies is based in India and provides WordPress plugins, software products, and related services.
For questions about this policy or your personal information, contact:
Business name: Vedrixa Technologies
Email: support@vedrixa.com
Website: https://vedrixa.com
2. Information We Collect
The information we collect depends on how you interact with us.
Information you provide
You may provide personal information when you contact us, create an account, purchase a product, subscribe to updates, or request support. This may include:
- Your name, email address, and contact details.
- Your business name and billing address.
- Account information and preferences.
- Purchase details, transaction references, and product licence information.
- Messages, attachments, screenshots, and information submitted through support requests.
Please avoid sending passwords, payment card details, or unnecessary personal information in support messages.
Information collected automatically
When you visit our website, our hosting infrastructure and enabled website tools may collect technical information such as:
- Your IP address, browser type, and operating system.
- Pages visited, referring pages, and approximate visit times.
- Device information, error logs, and security events.
- Cookie identifiers and preferences, depending on the tools enabled and your choices.
Payment information
Where we accept payments through an external payment provider, that provider processes your payment details under its own privacy policy. We may receive information needed to manage your purchase, such as payment status, transaction reference, and billing details.
Payment providers used: PayPal, Stripe
3. How We Use Your Information
We use personal information, where relevant, to:
- Provide and maintain our website, products, and services.
- Process purchases and manage accounts, licences, renewals, and refunds.
- Deliver product downloads, updates, and service communications.
- Respond to enquiries and provide technical support.
- Diagnose errors and improve product reliability and website performance.
- Detect fraud, prevent abuse, and protect our systems.
- Send marketing emails where you have subscribed or applicable law otherwise permits them.
- Maintain records and meet applicable legal, tax, and accounting obligations.
Where providing information is necessary to complete a purchase or fulfil a support request, we will explain this when collecting it. Without that information, we may be unable to provide the requested service.
4. Cookies and Similar Technologies
Our website may use cookies or similar technologies for essential functions, such as maintaining login sessions, remembering preferences, and supporting checkout.
If we use optional analytics or advertising technologies, we will provide information about them and request consent where required by applicable law.
You can manage cookies through your browser settings and any cookie controls available on our website. Blocking essential cookies may affect some website functions.
5. WordPress Plugins and Customer Website Data
This policy covers information handled by Vedrixa. Information collected by a website using a Vedrixa plugin is also subject to that website owner’s privacy policy.
Installing a plugin does not, by itself, describe what information is shared with Vedrixa. Any external communication, licence verification, update checks, optional usage reporting, or third-party integrations should be explained in the relevant product documentation or settings.
If you provide website access, logs, or a database copy for technical support, those materials may contain personal information. Share only what is necessary and, where possible, use a staging website with personal information removed.
Where we process personal information on a customer’s behalf, we do so under the applicable service terms, instructions, and data protection arrangements.
6. When We Share Information
We may share personal information with service providers that help us operate our business, including providers of hosting, payment processing, email delivery, customer support, website security, and analytics, where used.
These providers receive information needed to perform their services, subject to appropriate contractual and security arrangements.
We may also disclose information:
- To comply with a legal obligation or valid legal request.
- To investigate fraud, misuse, or security incidents.
- To protect the rights, property, or safety of Vedrixa, our customers, or others.
- In connection with a merger, acquisition, or business transfer, subject to applicable safeguards and notice requirements.
Sale or advertising-related sharing: [Confirm whether Vedrixa sells personal information or shares it for targeted advertising, and describe any applicable opt-out rights.]
7. Legal Grounds for Processing
Where applicable data protection law requires a legal basis, we process personal information on one or more of the following grounds:
- Contract: To provide products or services you request.
- Consent: For activities where your permission is required.
- Legal obligations: To comply with applicable laws.
- Legitimate interests: To operate, secure, and improve our business, where permitted and balanced against your rights.
Where we rely on consent, you may withdraw it at any time. Withdrawal does not affect processing lawfully carried out before withdrawal.
8. Data Retention
We retain personal information for as long as reasonably necessary for the purpose for which it was collected, including providing services, maintaining records, resolving disputes, and meeting legal obligations.
Retention periods depend on the type of information, our relationship with you, and applicable requirements. When information is no longer needed, we delete it or anonymise it, subject to backup retention cycles and lawful retention requirements.
9. International Processing
Vedrixa is based in India. Our service providers may process information in other countries.
Where applicable law requires safeguards for international transfers, we use the appropriate transfer arrangements. You may contact us for information about safeguards relevant to your personal information.
10. Information Security
We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, alteration, disclosure, or loss.
No method of internet transmission or electronic storage is completely secure. If you have an account with us, keep your login credentials confidential and contact us if you suspect unauthorised access.
11. Your Privacy Rights
Depending on your location and applicable law, you may have the right to:
- Request access to your personal information.
- Correct inaccurate or incomplete information.
- Request deletion of your information.
- Restrict or object to certain processing.
- Receive a portable copy of eligible information.
- Withdraw consent where processing depends on consent.
- Raise a complaint with the relevant data protection authority.
To make a request, email [Insert privacy contact email]. We may need to verify your identity before responding. We will handle requests within the time required by applicable law.
Some information may need to be retained to meet legal obligations or establish, exercise, or defend legal claims.
12. Marketing Communications
You can unsubscribe from marketing emails using the unsubscribe link included in those messages or by contacting us.
Unsubscribing from marketing does not prevent us from sending necessary account, purchase, security, or service communications.
13. Children’s Privacy
Our website, products, and services are intended for adults and business users. We do not knowingly collect personal information from children through our own website.
If you believe a child has provided personal information to us, contact us so we can investigate and take appropriate action.
Website owners using our plugins are responsible for meeting the privacy and consent requirements that apply to their users, including children.
14. Third-Party Websites and Services
Our website and products may contain links to third-party websites or support integrations with external services. Those services operate under their own privacy policies.
Review the relevant provider’s policy before submitting personal information or enabling an integration.
15. Changes to This Policy
We may update this Privacy Policy to reflect changes to our products, practices, or legal requirements. The latest version will appear on this page with an updated date.
Where required, we will provide additional notice of material changes.
16. Contact and Privacy Complaints
For privacy questions, requests, or complaints, contact:
Business: Vedrixa Technologies
Email: Support@vedrixa.com